If a customer is buying products from our shops, please make sure to check the products in front of our sellers. Later, if any problems occur, the customer will not be entitled to any changes but will be given services based on the product's provided description (Warranty).

• In the case of ordering online, after receiving the product, if any manufacturing issues or problems are noticed, the customer has to inform us within 24 hours via our hotline service.

• If a customer receives a manufacturing-defective product, the customer has to visit any of our shops where our specialists will review the product first and then take the necessary steps to change the product if it needs replacement.

• If a customer wants to change the defective product through our delivery service, a charge of TK. 200/- has to be paid as a replacement charge inside Dhaka, and if out of Dhaka, only the courier charge is applicable.

• If a customer is buying any product from our website after reading the description and provided information about the particular product and it is received successfully without any faults, and later, if the product is not compatible with your setup or if you do not want it anymore, then you will not be allowed to change or return the product.

• After purchasing software/software licenses, returns or refunds won't be applicable.

• With specific reasons, product(s) will be allowed to be returned and refunded back to you within 3 to 10 working days, and in the case of an online purchase, the procedure may take longer to execute.

• Refund charge applicable for Bkash/Online/POS payment refund.

• If customers find broken or packet-damaged products, we are requesting not to receive the product from the courier service. If the customer receives a courier-damaged product, he/she has to take his/her own liability, and any kind of complaint won't be acceptable.