DATA THAT WE COLLECT  We may collect various pieces of information if you seek to place an order for a product on our website.

We collect, store, and process your data to facilitate the processing of your purchase on the site, handle any potential claims, and provide you with our services. The personal information we may collect includes, but is not limited to, your title, name, gender, date of birth, email address, postal address, delivery address (if different), telephone number, mobile number, fax number, payment details, payment card details, or bank account details.

We will use the information you provide to process your orders efficiently and offer the services and information available on our website, as requested. Additionally, we will use the information to manage your account, verify and conduct financial transactions related to your payments, audit data downloads from our website, enhance the layout and/or content of our web pages, customize them for users, identify website visitors, conduct research on our users' demographics, and send you information about our products and services that you may find useful or have requested, provided you haven't objected to being contacted for these purposes. With your consent, we may contact you by email with details of other products and services. If you prefer not to receive marketing communications from us, you can opt out at any time. 

For the purpose of delivering the product to you, we may share your name and address with a third party, such as our courier or supplier. Please ensure that the information you submit on the site is accurate, not misleading, and kept up to date.

While your actual order details are stored with us for security reasons, we cannot retrieve them directly. However, you can access this information by logging into your account on the site. Here, you can view completed orders, open orders, those about to be dispatched, and manage your address details, bank details (for refund purposes), and any subscribed newsletters. You agree to keep your personal access data confidential and not make it available to unauthorized third parties. We cannot assume liability for password misuse unless it is due to our fault.

• Our business processes, operations, and management, including but not limited to the performance of the business, operation of the services, entering into or performing any contract, maintaining the quality of the services, providing support for the products or services you have obtained from us, and managing company assets.

• Processing your order, corresponding with you, fulfilling your transaction requests, and delivering the programs, products, information, and services requested by you or other services-related inquiries.

• Managing client contacts' profiles, including but not limited to the business relationship between clients and client contacts, administering and developing our business relationship with you, providing you with information, products, or services that you request from us or which we feel may interest you, record-keeping, and other general administrative and services-related processes.

• Ensuring the safety and protection of the rights or property of Touch & Solve or its business.

• Complying with applicable legal requirements, including but not limited to governmental reporting, etc., and fulfilling statutory/legal obligations as a service provider under applicable laws, adhering to judicial or administrative orders, and compliance with laws.

• Contacting you via surveys to conduct research about your opinion of current services or potential new services that may be offered by us.

• Monitoring or recording certain calls, chats, and other interactions related to online transactions, which may involve you calling us or us calling you and online chats for staff training or quality assurance purposes or to retain evidence of a particular transaction or interaction. 

• While conducting daily business/operations, such sensitive personal data or information may be provided to affiliates and associate companies, employees/staff of Touch & Solve, and third parties for the purpose of processing such sensitive personal data or information for or on our behalf, including but not limited to helping us perform statistical analysis, send you email or postal mail, provide customer support/support services, arrange for deliveries of programs, products, information, and services, etc.

• Direct marketing and promotional purposes.

• Operating the website, improving the content of our website to offer you better products and/or services, and ensuring that content from our website is presented in the most effective manner for you.

THIRD PARTIES AND LINKS We may pass your details to other companies in our group. We may also pass your details to our agents and subcontractors to help us with any of our uses of your data set out in our Privacy Policy. For example, we may use third parties to assist us with delivering products to you, to help us collect payments from you, to analyze data, and to provide us with marketing or customer service assistance.

We may exchange information with third parties for the purposes of fraud protection and credit risk reduction. We may transfer our databases containing your personal information if we sell our business or part of it. Other than as set out in this Privacy Policy, we shall not sell or disclose your personal data to third parties without obtaining your prior consent unless this is necessary for the purposes set out in this Privacy Policy or unless we are required to do so by law. The site may contain advertising of third parties and links to other sites or frames of other sites. Please be aware that we are not responsible for the privacy practices or content of those third parties or other sites, nor for any third party to whom we transfer your data in accordance with our Privacy Policy. 

COOKIES The acceptance of cookies is not a requirement for visiting the site. However, we would like to point out that the use of the 'basket' functionality on the site and ordering is only possible with the activation of cookies. Cookies are tiny text files that identify your computer to our server as a unique user when you visit certain pages on the site, and they are stored by your internet browser on your computer's hard drive. Cookies can be used to recognize your Internet Protocol address, saving you time while you are on, or want to enter, the site. We only use cookies for your convenience in using the site (for example, to remember who you are when you want to amend your shopping cart without having to re-enter your email address) and not for obtaining or using any other information about you (for example, targeted advertising). Your browser can be set to not accept cookies, but this would restrict your use of the site. Please accept our assurance that our use of cookies does not contain any personal or private details and is free from viruses. If you want to find out more information about cookies, go to allaboutcookies.org, or to find out about removing them from your browser, go to www.allaboutcookies.org/manage-cookies/index.html. 

This website uses Google Analytics, a web analytics service provided by Google, Inc. ('Google'). Google Analytics uses cookies, which are text files placed on your computer, to help the website analyze how users use the site. The information generated by the cookie about your use of the website (including your IP address) will be transmitted to and stored by Google on servers.

Google will use this information for the purpose of evaluating your use of the website, compiling reports on website activity for website operators, and providing other services relating to website activity and internet usage. Google may also transfer this information to third parties where required to do so by law, or where such third parties process the information on Google's behalf.

Google will not associate your IP address with any other data held by Google. You may refuse the use of cookies by selecting the appropriate settings on your browser; however, please note that if you do this, you may not be able to use the full functionality of this website. By using this website, you consent to the processing of data about you by Google in the manner and for the purposes set out above. 

SECURITY We have in place appropriate technical and security measures to prevent unauthorized or unlawful access to or accidental loss of or destruction or damage to your information. When we collect data through the site, we collect your personal details on a secure server. We use firewalls on our servers. Our security procedures mean that we may occasionally request proof of identity before we disclose personal information to you. You are responsible for protecting against unauthorized access to your password and to your computer.

YOUR RIGHTS If you are concerned about your data, you have the right to request access to the personal data which we may hold or process about you. You have the right to require us to correct any inaccuracies in your data free of charge. At any stage, you also have the right to ask us to stop using your personal data for direct marketing purposes.

Children’s Privacy Our service is not designed for individuals under the age of 18 (“Children”), considering the context of Bangladesh. We do not knowingly collect personally identifiable information from children under 18 in Bangladesh. If you are a parent or guardian and become aware that your child has provided us with Personal Information, please contact us. Upon discovering that a child under 18 in Bangladesh has provided us with Personal Information, we will promptly delete such information from our servers.